We are sorry to hear that you want a refund, but we are happy to assist you, making your user experience as smooth as possible.
Have product or installation or activation questions?
If you’re asking for a refund because you’re having trouble installing, activating or using the product or service you purchased, you might also be considering contacting our support team directly for technical support. Many issues can be cleared up quickly by our dedicated technical support agents.
In many cases, a refund can easily be granted once you provide us with your request and after we have checked some basic information such as the product, your purchase date, and what payment method you chose.
Based on all that information, we’ll review your request and let you know the result within 24 business hours at the most.
Please note that most products purchased from our company can be returned for a refund within the first 30 days of your initial purchase.
Monthly payments are unfortunately not refundable on cancellation unless expressly provided by applicable law.
If you cancel your monthly subscription, you’ll be able to use the paid features until the end of the billing cycle and you will not be charged at the next renewal date.
If you need a partial or a VAT/sales tax refund, please refer to this article