FAQ Eng

Order

• How to manage my billing information
• How can I place an order?
• What happens after I place the order?
• What should I do if I did not receive my purchase confirmation email?
• How can I access my order summary?
• Can I change my order once it has been placed?

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Billing and Payment assistance

• How do I claim a VAT refund?
• Why wasn’t my credit/debit card accepted?
• How do I get my receipt/invoice?
• How can I get a refund for my order?
• I didn’t receive my refund. What should I do?
• SEPA and other Online Banking Payment Methods

Subscription Management

• What happens after you cancel your software subscription?
• How do I change or update my credit/debit card information?
• How do I resume my subscription?
• How do I change my credit card details - Paypal?
• What is the Upclick Automatic Renewal Service?
• How can I stop my subscription and cancel automatic renewals?

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Delivery

• The download link for my product has expired. How do I renew it?
• I have an issue with software activation. What should I do?
• I have lost my licensing information. How do I retrieve it?
• I ordered a Back-up CD/DVD. When can I expect to receive it?

Support

• How do I contact customer service support for billing assistance?
• I was charged by Upclick. What does this mean?
• What is Upclick?
• You've got questions? We've got answers.

Security and Privacy

• How is Upclick ensuring compliance with the GDPR?
• How do I get my information removed from Upclick system?
• Why do you ask for personal information?
• How secure is an online transaction?